Requisition ID: 1649120 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of consulting, audit, tax, and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work. **The opportunity** EY has a well-established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and strategic tax advisory. You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities and engagements to provide leadership and support to help successfully deliver and grow our practice. As a driven, results-oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability. This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings. The successful candidate will have a rare opportunity to see how the firm operates across all our service lines (Consulting, Tax, Assurance, Strategy) and industries. **Your key responsibilities** As a Leader in EY’s Managed Services practice you are key to our solution development/support, monitoring/reporting, program governance, and reporting to key stakeholders, including our executive. **Your key responsibilities also include:** * Help identify and sell Managed Services opportunities * Advice clients on Outsourcing and Managed Services * Help write and manage engagement contracts * Help define and refine our Managed Services strategy * Help develop and monitor our MS business plan * Lead our Service Management Office including developing and running our governance processes * Report to our executive and other leaders * Support MS offering development, deal pricing and quality oversight * Lead MS engagements as required * Assess market conditions and competitive landscape **Skills and attributes for success** * Committed to contributing to a strong team culture to ensure success * Develop and maintain relationships to efficiently leverage expertise * Sound judgement regarding confidential and sensitive matters * Proven ability to meet multiple and/or unexpected deadlines in a demanding environment * Confidence with numbers and financial analysis **To qualify for the role, you must have** * Exceptional client service experience * Ability to shape and sell Managed Services deals * Good executive presence * Ability to work independently or team with others as required * Minimum of 5 years of work experience in managed services or operations environment * Experience with IT Service Management (ITSM) processes and tools * Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds **Ideally, you’ll also have** * Professional services firm experience * Post-secondary education * Aptitude with MS Office tools and financials * ITIL certification * Being bilingual (English & French) would be an asset **What we look for** We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment. **What we offer** At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work. We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: * Support and coaching from some of the most engaging colleagues in the industry * Learning opportunities to develop new skills and progress your career * The freedom and flexibility to handle your role in a way that’s right for you **About EY** As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. **Inclusiveness at EY ** Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. **EY | Building a better working world ** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.